Communication Guide for Families

At Newton Primary School , we believe that strong partnerships with parents and carers are key to every child’s success. By working closely together, we can ensure your child feels happy, safe, and supported at school.
If you ever have a question or concern, your child’s class teacher is the best person to speak to first. They know your child well and are always keen to help resolve any worries quickly and sensitively.

Here’s how we can keep communication clear, supportive, and effective:

📝 Need to Pass on a Message?

If there’s something small you want to let us know (e.g. someone else picking up your child, a poor night’s sleep, or family changes):

👉 Tell a staff member at the gate or speak to the office
They will make sure the class teacher is informed.

❗ Have a Concern? Here's What to Do:

1. Start by Talking to Your Child’s Class Teacher
   • Best time: After school or via phone
   • Note: Please avoid using email for raising concerns
   • Response time: Teaching staff aim to respond within 48 working hours
2. Still Worried?
   • Arrange a follow-up conversation with the class teacher
   • Agree on next steps and allow some time for actions to take effect
3. Need Further Support?
   • Contact Mrs. Frost Morris to arrange a meeting with Mrs. Hughes, the Headteacher
   • Be clear about the purpose of the meeting so staff can prepare effectively

🔐 Safeguarding Children

The safety and wellbeing of our pupils is our top priority. If you have any concerns about a child’s welfare—no matter how small—please report it immediately.

👉 For immediate safeguarding concerns, please contact the Headteacher or Carol Wain (Pastoral Officer).
We take all concerns seriously and handle them with care, confidentiality, and professionalism.

🙌 Trust the Team

We know it’s natural to worry if your child is upset—we’re parents too. Please trust that we care deeply and work hard for your child’s success.

If you hear something upsetting, come to us directly. Speaking with the school helps avoid confusion or misunderstandings.

• Communication is key

As always, please do keep in touch with us. The best time to catch staff for a quick chat is after school, and we’re always happy to listen. We all want the very best for your children, so if there’s anything you think we need to know or anything you’d like to share, please don’t hesitate to let us know. Working together makes all the difference.